hi, I am using Joomla, WHMCS, and J!integrator for my website. I am wanting to set up my email support so that it is scalable to handle greater quantities of clients.
I know that WHMCS has a support ticket built in, but my customers always email me, which I check using Thunderbird, rather than going to my website to open a support ticket (which is how the WHMCS support system works). I am wondering what large companies like hostgator.com use, as it seems like when I email them, a ticket is automatically opened. Is there software that I could start using that would be a good solution for managing all support requests?
The administrator has disabled public write access.
Re: Please advise on how to setup my email support system
6 years 4 weeks ago #3950