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TOPIC: Please advise on how to setup my email support system

Please advise on how to setup my email support system 5 years 10 months ago #3949

  • jaatendi
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hi, I am using Joomla, WHMCS, and J!integrator for my website. I am wanting to set up my email support so that it is scalable to handle greater quantities of clients.

I know that WHMCS has a support ticket built in, but my customers always email me, which I check using Thunderbird, rather than going to my website to open a support ticket (which is how the WHMCS support system works). I am wondering what large companies like hostgator.com use, as it seems like when I email them, a ticket is automatically opened. Is there software that I could start using that would be a good solution for managing all support requests?
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Re: Please advise on how to setup my email support system 5 years 10 months ago #3950

  • Mark
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WHMCS has already got this feature, please read http://wiki.whmcs.com/Email_Piping


Regards,
Mark
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