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This category contains posts for the In Touch product only. For questions regarding any other product, please post in the appropriate category.

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TOPIC: Branding Doesn't Works for Recurring Invoices?

Branding Doesn't Works for Recurring Invoices? 3 years 2 months ago #6685

Looks like branding only works for one-off manual invoicing not for recurring invoices. Is it so?
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Branding Doesn't Works for Recurring Invoices? 3 years 2 months ago #6686

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It should be working for cron created invoices as well. Can you verify the user in question belongs to a client group that is supposed to be branded? Also, what version of WHMCS are you running?
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Branding Doesn't Works for Recurring Invoices? 3 years 2 months ago #6687

I add order manually and the invoice is sent to the client:

(a) The signature is correct per group
(b) The logo in pdf is generic images/logo.png though specific logo is set in the group
(c) The Pay To field is taken from General Settings though specific instructions are set for the group

The same invoice when sent manually goes correctly - everything as set in the group

Have attached two pdfs for the same invoice - one auto sent, the other manually sent.
Last Edit: 3 years 2 months ago by 8c1cay69b277. Reason: Deleted attachments
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Branding Doesn't Works for Recurring Invoices? 3 years 2 months ago #6688

The same problem (a), (b), (c) is there when the client views the invoice from his/her account as well. Running latest 5.2 version.
Last Edit: 3 years 2 months ago by 8c1cay69b277. Reason: Addition
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Branding Doesn't Works for Recurring Invoices? 3 years 2 months ago #6689

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I'll test this out to verify, but this is the first I've heard of this issue. Just to verify, these invoices are being generated by the nightly cron job, is that right?
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Branding Doesn't Works for Recurring Invoices? 3 years 2 months ago #6690

On order generation and manual send - I stated above. Haven't been able to try cron as yet, because this is quarterly invoice.

Once you have checked, please delete the invoices. Thanks.
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Branding Doesn't Works for Recurring Invoices? 3 years 2 months ago #6691

While here, there is another issue. My Addons show In Touch twice - image attached. Not sure why it is so. One has date: Last Updated: 28/01/2013, the other: Last Updated: 22/01/2013. Please inform. Thanks.


Don't know why the image is not uploading? Neither do I get notified of replies.
Last Edit: 3 years 2 months ago by 8c1cay69b277.
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Branding Doesn't Works for Recurring Invoices? 3 years 2 months ago #6692

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I can confirm that the invoice PDFs are not being customized on order creation and on the cron run... will debug that shortly to get a fix out.

Regarding the In Touch module showing twice, do you mean under the Addons menu or under the Setup > Addon Modules menu item?
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Branding Doesn't Works for Recurring Invoices? 3 years 2 months ago #6693

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It seemed to be an oversight in the invoice id retrieval. Please find the attached archive to test with:
  1. Download the patch
  2. Extract the patch to your computer
  3. Upload the file to your server in this path: [WHMCS]/modules/addons/intouch

Then try to generate an invoice by placing an order or add a billable item, set it to run on the next cron and then manually run your cron job by navigating to http://yourdomain/whmcs/admin/cron.php. Invoices generated should be customized as expected.

Please let me know if this patch works for you, I'll commit the change and get an update out shortly.

Note: Version 2.0.8 Patch Only - later releases may include this patch
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Branding Doesn't Works for Recurring Invoices? 3 years 2 months ago #6694

Will test and come back. Thanks.
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