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This category contains posts for the In Touch product only. For questions regarding any other product, please post in the appropriate category.

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TOPIC: Direct PDF output

Direct PDF output 2 years 3 months ago #7058

Hello,

we have a big problem with In Touch:

as soon as we activate it and have our customized invoices working with different groups, we can not send any new emails and the cronjob is no longer working. If we hit the send email button with the invoice created option the pdf ivoice is opened but no email is send. But if we deactivate In Touch and the Dunamis Framework, it sends out the emails wiht no problem.

Is there anything we can do?

Thank You
Fabian
Last Edit: 2 years 3 months ago by D71zi7gov9wj.
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Direct PDF output 2 years 3 months ago #7063

  • Steven
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Due to variations in PHP, it may actually be related to the debugging feature in the Dunamis Framework. With everything active, go to WHMCS > Setup > Addon Modules and click on the Configure button beside the Dunamis Framework. Set debugging to No and save. Then try again... the dunamis debugging feature has been an issue for the cron job and may also be affecting your outgoing mail capabilities.
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Direct PDF output 2 years 3 months ago #7064

sadly this did not help any other ideas?
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Direct PDF output 2 years 3 months ago #7065

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Check your error logs and see if anything is being reported there. If not, try enabling debugging in WHMCS:

1) Edit configuration.php
2) Before the closing PHP tag, add $display_errors = true;
3) Save the file and try to send an email message

See if anything comes back as an error and if not, check your error log file to find out what is causing the issue. My guess is another module is using a function name similar to one in either Dunamis or in In Touch but am not able to ascertain exactly what is happening without more error info.
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Direct PDF output 2 years 3 months ago #7066

Hello there are many php errors uncaught.

This one is directly on the inTouch Configuration site:

A PHP Error was EncounteredUncaught notice
Message: Declaration of IntouchConfigureDunModule::render() should be compatible with IntouchAdminDunModule::render($data = )
Filename: /home/fm/login/modules/addons/intouch/configure.php
@ Line: 5

and these are on the invoice sites:

A PHP Error was EncounteredUncaught notice
Message: Undefined variable: saveoptions
Filename: /home/fm/login/aegdc/invoices.php
@ Line: 0
A PHP Error was EncounteredUncaught notice
Message: Undefined variable: save
Filename: /home/fm/login/aegdc/invoices.php
@ Line: 0
A PHP Error was EncounteredUncaught notice
Message: Undefined variable: sub
Filename: /home/fm/login/aegdc/invoices.php
@ Line: 0
A PHP Error was EncounteredUncaught notice
Message: Undefined variable: sub
Filename: /home/fm/login/aegdc/invoices.php
@ Line: 0
A PHP Error was EncounteredUncaught notice
Message: Undefined variable: sub
Filename: /home/fm/login/aegdc/invoices.php
@ Line: 0
A PHP Error was EncounteredUncaught notice
Message: Undefined variable: sub
Filename: /home/fm/login/aegdc/invoices.php
@ Line: 0
A PHP Error was EncounteredUncaught notice
Message: Undefined variable: addcredit
Filename: /home/fm/login/aegdc/invoices.php
@ Line: 0
A PHP Error was EncounteredUncaught notice
Message: Undefined variable: addcredit
Filename: /home/fm/login/aegdc/invoices.php
@ Line: 0
A PHP Error was EncounteredUncaught notice
Message: Undefined variable: removecredit
Filename: /home/fm/login/aegdc/invoices.php
@ Line: 0
A PHP Error was EncounteredUncaught notice
Message: Undefined variable: removecredit
Filename: /home/fm/login/aegdc/invoices.php
@ Line: 0
A PHP Error was EncounteredUncaught notice
Message: Undefined variable: sub
Filename: /home/fm/login/aegdc/invoices.php
@ Line: 0
A PHP Error was EncounteredUncaught notice
Message: Undefined variable: tplname
Filename: /home/fm/login/aegdc/invoices.php
@ Line: 0
A PHP Error was EncounteredUncaught notice
Message: Undefined variable: sub
Filename: /home/fm/login/aegdc/invoices.php
@ Line: 0
A PHP Error was EncounteredUncaught notice
Message: Undefined variable: sub
Filename: /home/fm/login/aegdc/invoices.php
@ Line: 0
A PHP Error was EncounteredUncaught notice
Message: Undefined variable: refundattempted
Filename: /home/fm/login/aegdc/invoices.php
@ Line: 0
A PHP Error was EncounteredUncaught notice
Message: Undefined variable: creditapply
Filename: /home/fm/login/aegdc/invoices.php
@ Line: 0
A PHP Error was EncounteredUncaught notice
Message: Undefined variable: creditapply
Filename: /home/fm/login/aegdc/invoices.php
@ Line: 0
A PHP Error was EncounteredUncaught notice
Message: Undefined variable: creditapply
Filename: /home/fm/login/aegdc/invoices.php
@ Line: 0
A PHP Error was EncounteredUncaught notice
Message: Undefined variable: creditremove
Filename: /home/fm/login/aegdc/invoices.php
@ Line: 0
A PHP Error was EncounteredUncaught notice
Message: Undefined variable: creditremove
Filename: /home/fm/login/aegdc/invoices.php
@ Line: 0
A PHP Error was EncounteredUncaught notice
Message: Undefined index: tab
Filename: /home/fm/login/includes/classes/WHMCS/Admin.php
@ Line: 0
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Direct PDF output 2 years 2 months ago #7068

I'm still having this Problem. Can Nobody Help?
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Direct PDF output 2 years 2 months ago #7072

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Sorry for not seeing this - I've resolved the render issue on the product side, but it would seem that the invoice errors would indicate that no configuration is being pulled up by the system when going to the invoice.

Try first to ratchet down the error reporting if this is a production environment - PHP warning and notices should never be thrown in a production environment. Unfortunately because PHP changes often enough, it isn't possible to completely wipe out those messages from one version to the next, but we do our best.

If it still isn't working, please open a ticket and I'll be happy to get a look at it and see what I can do resolve this directly for you.
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