I have a question (or may be request for a new feature). We are using and testing for a few days this plugins. Its very usefull for multiple branding and projects at the same whmcs installation. The invoices and quotes logo and info replacement are awesome. Congratulations!
Actually we are only concerned about the e-mail and enterprise name for the e-mails that are sending from whmcs. The default config in general config has two fields: "enterprise" and "e-mail" (i dont know if is exactly as this because i have whmcs in spanish).
I hope you can help me with this, or consider this for a future feature, because actually i think is the only missing feature, the plugin is very good.
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Question or request: Enterprise name and email
2 years 1 month ago #7110
Thank you for the kind words - I am actually working on In Touch this week to bring it compatible with WHMCS v6, and one of the issues we have had is exactly what you describe - the from name and email are not being replaced in the email messages. This has to do with the way that WHMCS handles email messages, relying on the global configuration values instead of allowing custom names and emails to be passed along.
It is something I am looking at, but at this moment I can't say if I'll be able to get that into the product. It is a much desired feature for sure.
Thought I'd let you know that I just finished adding this feature into In Touch v2.2.0...
So for each group in In Touch you can specify an Email Name and an Email Address, which will be used instead of the global setting in WHMCS. The support ticket from name gets appended with the support department name while support ticket email address remains the department email address.