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TOPIC: Where is support?!?!? Is JWHMCS dead?

Where is support?!?!? Is JWHMCS dead? 1 year 9 months ago #7057

  • bluesteam
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Hi,

I have opened tickets and lately I have hardly seen any support. Now i scan the forums and find that the last posts are all months ago!

I posted on your facebook page as well as sent a tweet and still nothing!

My website is not working as expected and I need urgent assistance. I am VERY concerned here!

Please can SOMEONE respond ASAP!

BlueSteam
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Where is support?!?!? Is JWHMCS dead? 1 year 9 months ago #7061

  • Steven
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Just wanted to follow up with this post - I responded on the ticket on Saturday over the weekend and got this all squared away.

Thought I'd take a moment to link everyone over to our support policy document - this is by no means absolute but it does provide the overall approach to support that is provided. We do our best to help everyone, but can't always be working on support issues - we do however strive to reply to tickets within 24 business hours:

www.gohigheris.com/policies/support-policy
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