Today we're going to be looking at the enhanced Customer Analytics available in WHMCS 6.2 and in particular, a new report designed to give you information and statistics on Customer Retention Time.
What is Customer Retention Time?Customer Retention Time is the length of time a customer remains active with you. The number of days between the day they signup, and the day they leave.
WHMCS 6.2 introduced the storing of cancellation dates for every product, service and domain, along with a new report...
Read more @ http://blog.whmcs.com/?t=109990